💷 Refunds & Purchases

Last updated: 31 October 2026

Real-money purchases are sold by Cloverfold Ltd, a company registered in England and Wales (company number 17512383), registered office 5th Floor, 167–169 Great Portland Street, London W1W 5PF. Purchases made with in-game currencies (Motes, Gold, Shards) aren't real-money purchases and aren't refundable for money.

1. What you're buying

Real-money purchases in Glødkeeper are Shard bundles: digital content, sold in the UK only, always deterministic — you see exactly what you're getting before you pay — and delivered instantly to your account.

2. The 14-day cancellation right

UK law (the Consumer Contracts Regulations 2013) gives you a 14-day right to cancel purchases of digital content — unless you agree to immediate delivery and acknowledge that you lose that right once delivery starts. Our checkout says exactly that next to the pay button, and by paying you agree to it, so your purchase is delivered instantly and the 14-day right ends at delivery.

During the alpha

The game is in a closed alpha, and when it ends every account starts again from scratch. Every Shard you bought with real money during the alpha is given back to you in full after that reset, when you sign in with the same Google account. The reset is not a reason for a refund, because nothing you paid for is lost. See Terms §3.

3. When you can get a refund

• You didn't get what you paid for (item not delivered, wrong item, or a fault on our side): tell us and we'll fix it or refund you — that's your right under the Consumer Rights Act 2015, which always applies.
• Accidental purchases, including a child buying without the payment-method owner's permission: contact us within 14 days of the purchase. Where the currency or items haven't been spent, we'll normally refund in full and remove them; where partly spent, we'll be fair and proportionate.
• Anything else: get in touch — we'd always rather sort it out than have an unhappy player.

4. How to ask

Email [email protected] (or use the feedback page) with your username, what you bought, and roughly when. We aim to reply within 5 working days, and refunds go back to the original payment method.

5. A note on chargebacks

Please contact us before disputing a charge with your bank — we resolve genuine problems quickly, and unexplained chargebacks may lead to the purchased items being removed and the account suspended while we investigate.